SKI AND RIDE SCHOOL MANAGER              

JOB SUMMARY:

SilverStar is located within the stunning Okanagan Valley and is part of the POWDR Group.  POWDR is an independent, family-owned and operated company that’s all about the community and protecting the adventure lifestyle for generations to come.  POWDR has a diverse collection of businesses and destinations that includes 10 mountain resorts, the Woodward experiential action sports business, Powderbird heli-adventures, Sun Country Tours river rafting company.  SilverStar Mountain Resort has evolved into a world-class winter holiday destination. Renowned for amazing snow conditions and crowned as one of Canada's favourite family resorts, guests visiting from around the world continue to experience the charm of its colourful mid-mountain village. Themed after an early 1900's mining town, the bars, restaurants and shops that line the charming main street is where you will find long-time residents and local characters that help give SilverStar its community feel.

The Ski and Ride School Manager will lead a team of ski and snowboard instructors, management and support staff to provide instruction, guiding hospitality and fun to the diverse demographic represented at SilverStar by offering a dynamic selection of instructional and clinic/camp products.

REPORT CHAIN:

Reports to Director level.

DURATION:

Year Round

PRIMARY DUTIES & RESPONSIBILITIES:

• Oversee a team of managers, supervisors and support staff to run program operations and provide service, oversight and direction to staff members.
• Delegate so that the management team runs operations smoothly.
• Plan and oversee the recruitment and training of new instructors and scheduling staff each year.  Ensure smooth assimilation into the school.
• Plan and provide retuning staff training and updates each season.
• Plan and implement ongoing technical, service and risk management training for staff.  Innovate with external resources and timing to motivate staff participation and ongoing improvement.
• Work closely with other resort departments to provide the following
• Human Resources:  follow company practices for hiring, training, development and disciplinary actions.  Ensure the management team are trained in protocols, practices and SOP’s.
• Monitor and evaluate performance (together with management team), provide ongoing coaching to enhance individual employee development and guest satisfaction.
• Consistently enforce all SilverStar policy and procedures, ensuring efficiency and fair operation.
• Develop and maintain policies and procedures specific to Ski and Ride School. Ensure alignment with the company policies.
• Ensure systems of staff recognition are developed and utilized.  These include individual staff recognition and team recognition.
• Marketing and Group Sales: work with the Marketing Department to develop and implement marketing tools.
• Finance: develop and maintain a budget that aligns with resort overall financial goals.
• Develop a pay structure that supports overall budgetary frameworks while incentivizing staff appropriately.
• Maintain accountability for efficiency through revenue/labour reporting and monthly P&L.
• Document expenditures as per company protocols.
• Risk Management: maintain a safe work environment: locker rooms, offices, learning terrain.
• Ensure proper use and maintenance of all Mountain School office space, locker room and all SilverStar assets (including uniform and radios).
• Focus on accident prevention and train employees in proper safety procedures.
• Take immediate and appropriate action to correct unsafe work practices and facilities.
• Provide proper training for child safety including policies and procedures for protection.
• Provide policy and training for proper interactions with guests via phones and social media.
• Administration: build and refine programs that provide for the efficient purchase and registration experience for SilverStar guests.
• Implement and ensure efficient and effective use of systems to aid with online sales, on site sales, staff scheduling and other staff administration.
• Direct, monitor and support staff scheduling, instructional assignments and pay administration for Ski and Ride School employees.
• Ensure efficient and effective payroll management to ensure staff are paid correctly.
• Guest Service: provide the highest levels of service to guests and staff of all backgrounds and experience.
• Utilize and mine guest service survey data for feedback and continual improvement in staff training and program enhancements.
• Utilize survey data to coach, correct and recognize staff.

PLANING & VISION:

• Evaluate existing and create potential new Ski and Ride School programs and lesson offerings.
• Evaluate lesson prices/packages to more accurately reflect competitive ski resorts in order to attract and retain business and grow revenue.
• Work closely with other SilverStar departments to plan future facilities, terrain modifications, marketing programs and technological improvements to enhance the guest and staff experience.

INTERACTIONS:

• Direct and continuous contact with guests, co-workers, management and other departments.
• Contact with schools and district offices within the catchment area to schedule school programs.
• Maintain close ties to CSIA/CASI/CANSI/CSGF through ongoing dialog and participation in events/training.

EDUCATION & EXPERIENCE:

• High School Diploma
• College degree in a related field is preferred.  Additional related work experience may be substituted for education.
• 4 years of job-specific work experience with demonstrated competence.
• Must be a minimum CSIA /CASI Level 2.
• Must be able to attend a maximum of seven paid days per season at CSIA/CASI courses and/or exams hosted at SilverStar if required.

SKILLS REQUIRED:

• Candidate should be energetic, confident and highly motivated when working with staff and others.
• Encourage input from Ski and Ride School employees and others.
• Have a strong and proven understanding of policies and regulations regarding working with children.
• Be familiar with computer operating software and systems used in Sli and Ride School operations.
• Have the ability to clearly communicate in a variety of situations.
• Demonstrate a creative mindset to foster growth and promote the joy of the mountain sports.
• Have an understanding and knowledge of guest information privacy and confidentiality, reporting, storage and disposal of sensitive information.
• Managerial skills including problem solving, and resolving employee issues.
• Ability to lead by example.
• A strong financial background and meticulous attention to budgeting process.
• A result driven mindset with an understanding of business impacts.

Please submit all applications to hr@skisilverstar.com 

Big White Ski & Board School

Supervisor – Adults

(Full-time Seasonal) – November 15th to April 15th

 Job Objectives:

 Part-Time Adult Supervisor CASI/CSIA Level 3 or equivalent:

 Is responsible for four (4) key components of the business

• Cover Adult Supervisors days off for daily on-snow operations of Adult Programs
• Cover Adult Supervisors days off for directional effectiveness of Adult Staff
• Work closely with Adult Supervisor, Operations Manager KC, both Technical Directors of Skiing and Snowboarding for Adult staff
• Cover Adult Supervisors days off  and manage Adult group and private and special programs for class deployment from all meeting points

 The Part-time Adult Supervisor reports directly to the Adult Supervisor.

 Cover Adult Supervisors days off General Responsibilities :

• Oversee the daily operations of the Adult skiing and snowboarding Private and Group programs
• To be on the snow, observing lessons, monitoring staffs performance, helping instructors, when and where you can, to be on the snow
• Manage the day-to-day functions of the Locker room, staff usage, safety, and security  
• Be a leader in delivering an unsurpassed guest experience for visitors to Big White Ski Resort
• Create an environment consistent between the Kid Center and Adults that promotes a positive culture, and we are one Ski & Board School

 Specific Responsibilities:

 Below is the basic outline of the day-to-day responsibilities of the Part-time Adult Supervisor.  If necessary, adjustments can and will be made to reflect Big White Ski & Board School and Big White Ski Resort management’s needs and expectations. These responsibilities include but are not limited to what is outlined below.

Staffing:

• Work with our scheduler for adult staff for daily programs, weekend and special programs, helping get the right person to do the best job
• Create an environment that allows for the managing and promotion of a positive culture within the Ski & Board School
• Work with all members of the Ski & Board management team to develop and maintain regular communication to all staff
• Work with Adult Supervisor with building and maintaining open and honest communications with all staff
• Work with Adult Supervisor and both Technical Directors to schedule and assess Adult staff for mid and end of season reviews
• To monitor group lessons, for splits, when the opportunity arises, join a group and at the end of the lesson provide the instructor with your feedback. Your job is to know the strengths and opportunities of your instructors
• Work with Adult Supervisor on managing staff incidents, issues and document any disciplinary or termination of staff when required

 Operations:

• Work with Adult Supervisor to develop opportunities to grow Adult revenues while looking for means to streamline processes to help reduce cost
• Work with Adult Supervisor for Team building within Ski & Board School, plus provide input with the organizing of Ski & Board School special events
  
• Provide recommendations for improving current product offerings, provide analyses for such improvements for increase effectiveness and profitability
• Work with Adult Supervisor for the management of all Adult related correspondence with clients on incidents, managing the information flow from all departments (Ski Patrol, Guest Services, client’s feedback) to create a concise, thorough,  factual response that supports Big White’s approach to customer care
• When required, teach lessons so we can meet our clients demands
  

Additional

·  A strong customer service background with the ability to deliver an unsurpassed guest experience for visitors to Big White Ski Resort

· Excellent time management skillset

· Practical verbal and listening skills

· Need to having good communication and interpersonal skills and being results-oriented.

· Computer literacy (Word, Excel, PowerPoint, Sirius)

· Project a positive attitude and supportive, team-based approach towards the attainment of the Snow School’s goals.

· Previous National/International winter resort experience a definite asset

Physical Demands:

· Requires grasping, typing, writing, standing, sitting, repetitive motions, climbing, listening and hearing ability, and visual acuity

· Ability to lift 30-40 lbs.

· Ability to ride for 6-7 hours a day

 Additional Information:

· This is Part-time two (2) days a week plus three (3) days teaching position Adult Supervisor, seasonal position

· Your wage will be based on your certification levels and related job experiences, this is up to and not to exceed forty-hours, five days a week

· Any overtime has to be pre-approved by the Director of Mountain Sports

Apply online at www.bigwhite.com using the Employment Centre, please provide a Cover letter, CV and two references that can be contacted.

Dates: Early November – May Long Weekend (weather and business levels dependent) 
Wage: $28.00/hr teaching plus a performance based incentive bonus
Other Benefits: This position includes a free ski pass to Sunshine Village, complimentary on-site training and professional development options, subsidized professional advancement, free equipment tuning, pro-deals, longevity perks, group insurance and much more... all while experiencing Canada’s longest ski season!
 

Description
The primary role of a Snowboard Instructor is to provide professional snowboard education and instruction based on the client’s capabilities. You will be responsible for the experience of clients while snowboarding on the mountain. In order for this experience to be the best possible, instructors must actively ensure; safety is paramount at all times, technical assistance is sound and personalized to the client/s, genuine rapport with the client/s is established, each lesson is personalized and professional and passion for the sport is portrayed.
 

Essential Functions

Teach Snowboarding
As needed, act in a supervisory capacity
Organize or assist with assignment of lessons
Motivate and encourage fellow instructors
Provide performance based feedback to staff in support of continuous improvement
Assist with Instructor training or mentoring when needed 
Maintain Intermediate to Expert snowboarding abilities
Maintain a high level of customer service and ensure that Sunshine Ski & Snowboard School is presented in the best possible light
Attend ski school morning meetings and conduct morning meetings where needed
Be punctual to ski school lesson line ups and interact with students before lessons
Lead client/s and teach according to ability, age and stamina level
Assess clients snowboarding abilities and use proper terrain and lesson plans for effective learning
Tailor each lesson based on the assessment and the student’s goals and attend to special needs
Demonstrate basic maneuvers for your class
Provide a fun and interactive learning environment that will exceed any client’s goals/ expectations
Recognize changing snow conditions and understand how they may affect you approach
Maintain class control while out on the mountain and promote safety rules and regulations
Maintain a safe learning environment related to the clients, inclusive of all relevant Sunshine policies
Understand emergency procedures in case of accidents, including accident report completion
Adhere to the Alpine Responsibility Code at all times and ensure group participants are aware and adhere to the Code
Assist with Special Events when required
Own and maintain your own snowboard equipment as required for work purposes
Perform other duties as required (e.g. shoveling, snow fencing etc…)

Experience/Requirements

Level  4  CASI Certification or equivalent international certification.

Ability to assess and build plans for individuals

Should possess some relevant teaching or instructing experience

Willingness to personally improve and learn new skills

Must be able to work weekends and holidays

Must be able to manage fluctuation in work schedule through the season with varied work days (5 - 6 day weeks during peak times and 4 - 5 day weeks during quiet times)

Interested applicants please send a resume and cover letter stating the job title in the subject line to: colleen.collison@skibanff.com  Thank you to all applicants for applying but we will only contact those suitable for the position.

Dates: Early November – May Long Weekend (weather and business levels dependent) 
Wage: $25.00/hr teaching plus a performance based incentive bonus
Other Benefits: This position includes a free ski pass to Sunshine Village, complimentary on-site training and professional development options, subsidized professional advancement, free equipment tuning, pro-deals, longevity perks, group insurance and much more... all while experiencing Canada’s longest ski season!
 

Description
The primary role of a Snowboard Instructor is to provide professional snowboard education and instruction based on the client’s capabilities. You will be responsible for the experience of clients while snowboarding on the mountain. In order for this experience to be the best possible, instructors must actively ensure; safety is paramount at all times, technical assistance is sound and personalized to the client/s, genuine rapport with the client/s is established, each lesson is personalized and professional and passion for the sport is portrayed.
 

Essential Functions

Teach Snowboarding
As needed, act in a supervisory capacity
Organize or assist with assignment of lessons
Motivate and encourage fellow instructors
Provide performance based feedback to staff in support of continuous improvement
Assist with Instructor training or mentoring when needed 
Maintain Intermediate to Expert snowboarding abilities
Maintain a high level of customer service and ensure that Sunshine Ski & Snowboard School is presented in the best possible light
Attend ski school morning meetings and conduct morning meetings where needed
Be punctual to ski school lesson line ups and interact with students before lessons
Lead client/s and teach according to ability, age and stamina level
Assess clients snowboarding abilities and use proper terrain and lesson plans for effective learning
Tailor each lesson based on the assessment and the student’s goals and attend to special needs
Demonstrate basic maneuvers for your class
Provide a fun and interactive learning environment that will exceed any client’s goals/ expectations
Recognize changing snow conditions and understand how they may affect you approach
Maintain class control while out on the mountain and promote safety rules and regulations
Maintain a safe learning environment related to the clients, inclusive of all relevant Sunshine policies
Understand emergency procedures in case of accidents, including accident report completion
Adhere to the Alpine Responsibility Code at all times and ensure group participants are aware and adhere to the Code
Assist with Special Events when required
Own and maintain your own snowboard equipment as required for work purposes
Perform other duties as required (e.g. shoveling, snow fencing etc…)

Experience/Requirements

Level  3  CASI Certification or equivalent international certification.

Ability to assess and build plans for individuals

Should possess some relevant teaching or instructing experience

Willingness to personally improve and learn new skills

Must be able to work weekends and holidays

Must be able to manage fluctuation in work schedule through the season with varied work days (5 - 6 day weeks during peak times and 4 - 5 day weeks during quiet times)

Interested applicants please send a resume and cover letter stating the job title in the subject line to: colleen.collison@skibanff.com  Thank you to all applicants for applying but we will only contact those suitable for the position.

Dates: Early November – May Long Weekend (weather and business levels dependent) 
Wage: $22.00/hr teaching plus a performance based incentive bonus
Other Benefits: This position includes a free ski pass to Sunshine Village, complimentary on-site training and professional development options, subsidized professional advancement, free equipment tuning, pro-deals, longevity perks, group insurance and much more... all while experiencing Canada’s longest ski season!
 

Description
The primary role of a Snowboard Instructor is to provide professional snowboard education and instruction based on the client’s capabilities. You will be responsible for the experience of clients while snowboarding on the mountain. In order for this experience to be the best possible, instructors must actively ensure; safety is paramount at all times, technical assistance is sound and personalized to the client/s, genuine rapport with the client/s is established, each lesson is personalized and professional and passion for the sport is portrayed.
 

Essential Functions

Teach Snowboarding
As needed, act in a supervisory capacity
Organize or assist with assignment of lessons
Motivate and encourage fellow instructors
Provide performance based feedback to staff in support of continuous improvement
Assist with Instructor training or mentoring when needed 
Maintain Intermediate to Expert snowboarding abilities
Maintain a high level of customer service and ensure that Sunshine Ski & Snowboard School is presented in the best possible light
Attend ski school morning meetings and conduct morning meetings where needed
Be punctual to ski school lesson line ups and interact with students before lessons
Lead client/s and teach according to ability, age and stamina level
Assess clients snowboarding abilities and use proper terrain and lesson plans for effective learning
Tailor each lesson based on the assessment and the student’s goals and attend to special needs
Demonstrate basic maneuvers for your class
Provide a fun and interactive learning environment that will exceed any client’s goals/ expectations
Recognize changing snow conditions and understand how they may affect you approach
Maintain class control while out on the mountain and promote safety rules and regulations
Maintain a safe learning environment related to the clients, inclusive of all relevant Sunshine policies
Understand emergency procedures in case of accidents, including accident report completion
Adhere to the Alpine Responsibility Code at all times and ensure group participants are aware and adhere to the Code
Assist with Special Events when required
Own and maintain your own snowboard equipment as required for work purposes
Perform other duties as required (e.g. shoveling, snow fencing etc…)

Experience/Requirements

Level 2 CASI Certification or equivalent international certification.

Ability to assess and build plans for individuals

Should possess some relevant teaching or instructing experience

Willingness to personally improve and learn new skills

Must be able to work weekends and holidays

Must be able to manage fluctuation in work schedule through the season with varied work days (5 - 6 day weeks during peak times and 4 - 5 day weeks during quiet times)

Interested applicants please send a resume and cover letter stating the job title in the subject line to: colleen.collison@skibanff.com  Thank you to all applicants for applying but we will only contact those suitable for the position.

SNOWBOARD INSTRUCTOR 
FULL-TIME
Winter 2023/24

LEVEL 4 SNOWBOARD INSTRUCTOR

Job Description- Snowboard GAP Trainers

Big White Ski & Board School is looking for experienced, CASI Level 3 instructors for teaching GAP Programs and staff training. 

Big White Ski & Board School is looking for experienced CASI Level 3 certified instructors; preference given to candidates holding their Level 1 or higher examiners status. If you aspire to join a strong team of trainers, we are looking for you to join our team for the 2023-2024 season. This is a seasonal, full-time position.

Trainers will be providing training on the following two Ski & Board programs:

1) GAP training program,

2) In-house instructor training program, snowboard instructors

Our GAP programs runs mid-January to the third week of March, Monday to Friday. The trainer’s day consist of up to seven (7) hours per day.

The goal of the GAP program is training the participants using the CASI methodology for teaching and skiing to the standard required for them to complete both the CSIA Level 1 and 2 courses.

Additional Duties and responsibilities include:

• Teach snowboard lessons following both the CASI teaching methodology and the Big White Ski & Board School’s progression levels
• Teach clients and demonstrate quality lessons at the ability level of your students
• Always working with safety in mind to safeguard guests and fellow workers
• Plan lesson content to create a safe and fun learning experience
• Evaluate instructors lessons at scheduled times, provide written and verbal feedback on did well and do better for staff evaluations
• Ensure effective public relations and problem solve as required
• Work cooperatively and maintain ongoing communication with other program trainers and staff
• Take appropriate action to deal with incidents and emergencies as outlined in Ski & Board School’s policies and procedures
• Attend all paid training sessions
• Be seen as a role model by the Ski & Board School instructors, foster an approachable, open level of communications
• Help to promote Ski & Board School programs

Position Requirements:

• Minimum, CASI level 3, holding CASI level 1 course conductor certification or higher is an asset
• Previous experience in training of instructors or GAP participants 
• Previous snowboarding instructing experience and working in organized settings from a established resort setting are definite assets.

All applicants need to submit a Cover letter CV with two contactable references and include a copy of any relevant current certifications.  Preference given to those who also have: 

• CSIA – Canadian Ski Instructors Alliance certifications
• CASI – Snowpark or Canadian Freestyle Ski Association certifications
• Experience with teaching children 

Instructors will work closely with Rosie Webb (Technical Director), Snowboarding, Level 2 examiner

Your rate of pay is competitive and based on experience and your certification levels

Big White Ski & Board School is building its CASI Level 3 instructors team. If you are a current Level 1 course evaluator or have aspirations to become one, join our team for the 2023-2024 season. 

Options for applying are:

If your experience is with coaching/teaching adults please make reference to that.

Looking forward to seeing you this coming winter.

Department: Downhill Snow Sports School 

Position: Ski / Snowboard Instructor 

Cypress Mountain is now hiring instructors for the 2023.24 winter season. Join us and get paid to share your love of snow with others and ski or ride all winter long! 

JOB DESCRIPTION: 

• Teach private, single-day group, and multi-day lessons to adults and children in a variety of lesson programs 
• Provide customer service: greeting guests, assist students in rentals, hosting school groups, and lesson wrap up 
• Provide safe learning environments by demonstrating good Class Management and following the Alpine Responsibility Code procedures 
• Maintain timely documentation including daily class cards and incident reports 
• Assist with Special Events as required 
• Maintain teaching areas including set up and take down: fencing, signage, and shoveling. 
• Maintain a safe work environment by following the Health & Safety program and by attending Meeting each shift 
• May include training and supervising staff depending on certification level and experience 

QUALIFICATIONS 

• CSIA/CASI Level 1 instructor (or foreign equivalent) 
• Ability to work well with both children (ages 3+) and adults 
• Professional, reliable, punctual, and a willingness to learn 

AVAILABILITY 

• Full time availability: 4-6 days per week including weekends, evenings, and Winter Holidays 
• Part Time 1 – 3 days/evenings per week and some shifts over the Christmas holidays 
• Start/End Date: late November - early April (weather and business volume dependent) 
• Length of employment is dependent on seasonal operations 
• Regular availability during the Winter Holidays is a requirement for employment 

WHY CHOOSE CYPRESS? 

• Certification Assistance Program 
• Sister resort reciprocal program 
• BC’s Best Training Program 
• Home of Vancouver’s only Full-Time Level 4 
  
• Food & Retail Discounts 
• Free transportation to and from work 
• Great Pro Deals all season 
• Best local snow & terrain 

COMPENSATION: 

• Level 1: $18.00/hr 
  
• Level 2: $20.00/hr 
• Level 3: $23.00/hr 
  
• Level 4: $31.50/hr 
  
• Private Request Commissions: Bonus $8.00/hr - $22.00/hr
  
• Dual Cert: + $1.00/hr 
  
• Specialty Certs: + $0.50/hr - $1.00/hr 
  
• Seasonal Bonus: 5.0% Earnings 

FOR MORE INFO & TO APPLY: 

www.cypresssnowpro.com

www.cypressmountain.com 

jobs@cypressmountain.com

604-926-5612 

Cypress Mountain 

6000 Cypress Bowl Road, West Vancouver, BC, V7V 3N9 PO Box 91252, West Vancouver, BC, V7V 3N9 

联合滑雪和滑雪板公司（ USS ） 现在正在招募2022/23冬季的兼职滑雪Lv2〜Lv3教练！另外，我们需要比赛教练！

USS runs ski schools in Belle Neige. We offer the highest instructor pay rates, which is based on experience and certifications. We also offer free lift tickets, free staff training throughout the season. 
Working schedule:
December ,basically every Sunday 9:00-16:00
December 26-30, 2022 10:00-16:00
January 1-3, 10:00-16:00
February 27- march 3, 2023 10:00-16:00
Communication language: French and English

USS is a positive team, there is a happy and comfortable environment here!

For more information and to apply, please email to: USSmontreal@gmail.com or text 4384978838