Refunds and transfers must be requested in writing via email. Please include your full name, member number, and course date(s) and location(s). Please allow 2 business days for your request to be processed.

For course transfers AND cancellations, the following penalties will be applied:

• More than 2 weeks (>14 days) from the start of the program: Cancelation / Transfer fee: No fee
• Within 2 weeks (14 days) of the start of the program: Cancelation / Transfer fee: 30% of course fee
• Within 1 week (7 days) of the start of the program: Cancelation / Transfer fee: 50% of course fee
• Within 3 days (72 hours) of the start of the program (or no-show on day of course): Cancelation fee: 100% of course fee (no refund) and No transfers are permitted within this time

Notes:

Transfers are possible only towards the same program, within the same season, and within the same province. If no transfer is possible, the refund policy will automatically apply. If you wish to change programs between provinces, you will be required to cancel and re-register in your desired province.

Refunds and transfers requested for medical reasons will be evaluated on a case-by-case basis and must be supported by acceptable supporting medical documentation.

CASI reserves the right to cancel any program without prior notice, and will not be responsible for any expenses incurred by the participant. In that event, registration fees will be refunded in full.

All CASI programs have a limited number of spaces available and can fill up before the registration deadline. In that event, CASI reserves the right to refuse participants. Please note CASI does NOT operate waiting lists for courses and any open spaces will be made available on our web site.

Please note that lift tickets are not included in the course registration fee. Please see your Evaluator on the morning of Day 1 prior to purchasing tickets, as group prices and/or discounts are on occasion available. Transport and accommodations for the course are the responsibility of the candidates. Information regarding accommodations may be obtained by calling the resort prior to the course. Note, due to COVID-19 regulations, there may be some additional lift ticket procedures required at the resort.